Frequently Asked Questions

What should I do if my browser frequently crashes?

If you encounter problems while accessing Internet Banking, you may need to upgrade your browser or update it with the most recent fixes to keep it running smoothly. Keeping your browser updated is also likely to protect your computer better as the latest fixes and patches will also address known security weaknesses.

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What should I do if I see 'This program has performed an illegal operation' on my computer?

This is commonly known as GPF (General Protection Fault). You'll have to restart your browser. If the problem persists, please consult your PC/Mac vendor.

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How do I clear my browser cache in Internet Explorer?

To clear your browser cache:

• Open Internet Explorer
• Go to "Tools"
• Go to "Internet Options"
• Select "General"
• Go to "Temporary Internet files"
• Click "Delete Files"

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There is a 'Java Script Error' on my computer. What should I do?

This usually happens when a transaction is attempted before a page is completely loaded into your PC. To reload, please click on the toolbar, re-select the transaction and wait for the loading to be completed before you proceed. If this does not help, try clearing the browser's cache before you log in again.

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I am experiencing a slow response when accessing internet banking. What is wrong?

The slow response you are experiencing could be due to the following:

You are not using the recommended browser, operating system and hardware.

Your internet service provider, local area network or our system is experiencing a lot of traffic, which is causing it run slowly.

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Can I use a laptop to access ICICI Bank UK PLC Internet Banking?

Yes, as long as the laptop meets the recommended system requirements .

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