Frequently Asked Questions
Back to FAQsManaging my HiSAVE account
- How can I access my HiSAVE account?
- How do I change my contact details?
- What is a Service Request and how do I use them?
- Will I be able to withdraw funds using a cheque book or debit card?
- Can I make transactions in any currency?
- Will my online password expire?
- Will I have access to my HiSAVE account through ICICI branches?
- How long does it take to move money between my HiSAVE account and my linked nominated current account?
- Will my Direct Debit instruction be cancelled if I don’t use it for more than a year?
- How do I transfer funds to and from my HiSAVE Savings Account?
- Can I send money to my HiSAVE Savings Account from an account that’s not my nominated linked current account?
- Is the HiSAVE Savings Account subject to any deposit or withdrawal limits?
- How can I transfer more than £50,000 from my HiSAVE Savings Account?
- How do I make a CHAPS transfer from my HiSAVE Savings Account?
- How will I know if you have received my request for a CHAPS transfer?
- Is there a charge for CHAPS transfers from my HiSAVE Savings Account?
- How can I cancel a fund transfer request?
- How do I close my HiSAVE Savings Account?
- How do I reactivate a dormant account?
- How will I receive my HiSAVE Account statements?
- What transactions can be done in my HiSAVE Savings Account?
How can I access my HiSAVE account?
By logging into your account online.
You can also use our text message banking service, which enables you to have details like account balances, the last 3 transactions and schedules of fund transfers sent to your mobile phone.
Or you can use our free phone banking service, which is available 24/7. Dial: 080 81 31 41 51 (freephone from UK landline).
How do I change my contact details?
Simply call us on 080 81 31 41 51 (freephone from UK landline) or log in to online banking, go to 'Service Requests', click on 'Request for change of Email ID/Contact Number' or 'Request for change of Address' and complete the form.
Changes to your address, email address or phone numbers are made within 2 working days.
What is a Service Request and how do I use them?
Our online ‘Service Request’ tool provides a quick link to frequently asked requests. Here are just a few of the ‘Service Requests’ currently available:
- Open a HiSAVE Fixed Rate Account
- Request a CHAPS transfer
- Request for Change of Address
- Track your Service Request
Here's how to raise a service request:
- Log into your HiSAVE account
- Click on the ‘Service Request’ option on the left-hand side of the screen
- Select the appropriate ‘Service Request’, fill in the short form and click ‘Submit’
- You’ll then receive your service request number which you can use to track the progress of your request
How to track the status of your service request:
- Log into your HiSAVE account
- Click on the ‘Service Request’ option and select ‘Track your Service Request’
- Select your account number and enter your service request number
- You’ll then see a progress update for your request
Will I be able to withdraw funds using a cheque book or debit card?
We don’t issue a cheque book or debit card for HiSAVE accounts. The accounts are managed exclusively online and any withdrawals from your HiSAVE account (subject to the terms & conditions of the account) are made by transferring the money to your nominated linked account.
Can I make transactions in any currency?
HiSAVE accounts are denominated in pound sterling only. Transactions cannot be made in other currencies.
Will my online password expire?
For security reasons, if you don’t use your password during any consecutive 6 month period, it will expire. If this happens, we can send a new password to you within 7 working days. Just visit our log in page, click on 'Forgot/Reissue Password’ link and complete the simple form.
Alternatively, you can call us on 080 81 31 41 51 (freephone from UK landline)and ask for a new password
Will I have access to my HiSAVE account through ICICI branches?
HiSAVE accounts are managed exclusively online and you will not be able to access them through our branches.
How long does it take to move money between my HiSAVE account and my linked nominated current account?
It normally takes 3 working days to transfer funds between your HiSAVE account and your current account. However, your first transfer may take up to 7 or 8 working days, if the direct debit link is in the process of being set up.
Will my Direct Debit instruction be cancelled if I don’t use it for more than a year?
No. Your account becomes dormant if you have not initiated any transactions for a period of 5 years, however the Direct Debit isn’t cancelled. If there are no transactions for more than 5 years, then the Direct Debit instructions are automatically cancelled to protect your account from being misused.
How do I transfer funds to and from my HiSAVE Savings Account?
You can transfer your funds from your HiSAVE Savings Account to your nominated linked account, or vice versa, using online banking. Simply login to your HiSAVE Savings Account and go to the ’Transfer Money’ section. Don’t forget to click ’Confirm’ to complete your request.
Your transaction for transfer of funds from nominated linked account to your HiSAVE Account may be rejected by your nominated linked account bank/building society for any of the reasons mentioned below:
a. Direct debit instruction is not present with your nominated linked account bank/building society
b. Direct debit instruction is cancelled by you or your nominated linked account bank/building society
c. Your nominated linked account bank/building society states date of debiting is in advance of the due date specified in any existing fixed DDI
or advance notice to you
d. Your nominated linked account bank/building society is not in a position to pay the direct debit
e. Account number is not recognised by your nominated linked account bank/building society
f. You dispute time, amount or frequency of advance notice and have requested single payment to be countermanded
g. Nominated linked account shifted to some other bank or building society
h. You state that the amount of the direct debit differs from the amount in any existing fixed Instruction or advance notice to you
i. Presentation overdue
Your transaction for funds transfer from your HiSAVE Savings Account to nominated linked account may be rejected by your nominated linked account bank/building society for any of the reasons mentioned below:
a. Invalid nominated linked account details
b. Nominated linked account is transferred to another bank/building society
In such cases please contact your nominated linked account bank/building society for more details.
Can I send money to my HiSAVE Savings Account from an account that’s not my nominated linked current account?
No, you can make a transfer to your HiSAVE Savings Account from your nominated linked account only. Also, you can only send funds from your HiSAVE Savings Account to your nominated linked account.
Is the HiSAVE Savings Account subject to any deposit or withdrawal limits?
Deposits: There is no limit on the value or number of deposits from your nominated linked account into your HiSAVE Savings Account.
Withdrawals: The maximum value of withdrawals that you will be able to make through our online banking service is £50,000 per day. If you wish to withdraw more than £50,000, you should call us on 08081 31 41 51 (freephone from UK landline) or log on to your account and write to Accounts Manager. We will be glad to assist you.
How can I transfer more than £50,000 from my HiSAVE Savings Account?
- Simply call us 24/7 on 080 81 31 41 51 (freephone from UK landline). Requests received after 16.30 Hrs UK local time (if you place an online request) and 13.00 Hrs UK local time (if you place the request over phone) or on a non-business day will be actioned on the following working day.
- Login and write to ‘Account Manager’ from your HiSAVE internet banking. Your request in this case will be processed in 2 working days. The funds will be available in your nominated linked account in 3 working days from the time we act on your request.
How do I make a CHAPS transfer from my HiSAVE Savings Account?
Log in to your account and go to ‘Service Requests’ > ’Request CHAPS transfer’
For a CHAPS transfer to be made on the same day, you must request the transfer on or before 11:45am UK local time on a working day. Requests made after 11:45am UK local time or on a weekend or bank holiday will be made on the next working day.
Please note we do not accept future dated transfers.
There is a £20 charge for CHAPS transfers.
How will I know if you have received my request for a CHAPS transfer?
We will send you a confirmation email within an hour of receiving your request.
Is there a charge for CHAPS transfers from my HiSAVE Savings Account?
There is a charge of £20 for all CHAPS transfers from your HiSAVE Savings Account.
How can I cancel a fund transfer request?
If you wish to cancel or modify a recurrent direct debit request or future dated/scheduled instructions, you can do so from the 'Transfer Money' section after logging in to your HiSAVE Savings Account internet banking, or calling our Customer Service Centre on 08081 31 41 51 (freephone from UK landline) and placing your request. Same day funds transfer requests can not be cancelled as we start processing your request as soon as we receive them.
Future dated/scheduled instructions can be cancelled up to 1 business day before the schedule date of transfer but only if we receive the cancellation before 1300 hrs UK local time.
How do I close my HiSAVE Savings Account?
To close your account, simply log in, go to 'Service Requests' section, click on 'Request for closure of HiSAVE account' and complete the form. You can also call our Customer Service Centre on 080 81 31 41 51 (freephone from UK landline) and place your request. We will then close your account and transfer the balance, plus any interest, to your nominated linked account. It takes 3 working days for funds to reach your nominated linked account via BACS transfer. Please note: If you have a HiSAVE Fixed Rate Account which is linked to HiSAVE Savings Account, you will not be able to close your HiSAVE Savings Account until the maturity of your HiSAVE Fixed Rate Account.
How do I reactivate a dormant account?
If there are no customer induced transactions in a HiSAVE Savings Account for a period of 60 months we will mark the account as ‘dormant’.
To reactivate your account, please call our Customer Service Centre on 08081 31 41 51 (freephone from UK landline) and ask us to reactivate your account. Your request will be processed in one working day.
How will I receive my HiSAVE Account statements?
You will be able to access your monthly account statement, by logging into your HiSAVE Account internet banking and downloading the same. The monthly statement will be in a non editable PDF format. Your PDF account statement will be available for viewing and download for 3 months after it has been generated.
In addition, the statement of transactions is also available in other formats for your reference. Upon request, we can also provide you a physical copy of the statement. You may place a request by calling us at 08081 31 41 51 (freephone from UK landline) or writing through ‘Accounts Manager’ from your HiSAVE Account internet banking. There is a charge of GBP 5 for these requests.
In addition to the statements, historical transactions can also be viewed online.
What transactions can be done in my HiSAVE Savings Account?
The table below provides a list of transactions which can be carried out from and into a HiSAVE Savings Account:
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NA - Not applicable
Contact us
Call us on:
080 81 31 41 51
(freephone from UK landline)
If you're outside the
UK: +44 207 942 0788
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