Frequently Asked Questions

Install and update anti-virus software

Always ensure that your PC is updated with the latest anti-virus software that is capable of scanning files and emails for viruses. This will prevent your files from being corrupted or lost and also prevent your PC from getting infected with the virus.

Anti-virus software protects you from Trojan horses – a ‘bug’ that usually attacks computer systems through email. They are particularly dangerous because they have the potential to allow others to gain remote control of your computer system, without your knowledge or consent.

A variety of anti-virus software packages are available on the market today. Many of these products install anti-virus updates to your computer automatically, as long as you have the update feature enabled. Installing an anti-virus software package is simple and will save your hours of frustration spent on trying to restore an infected computer system.

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Use a personal firewall

Any computer or device connected to the internet should be protected by a personal firewall.

Firewalls will help protect your computer from malicious internet intrusions and attacks by creating a barrier between your computer and the rest of the internet.

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Keep your browser and operating system up-to-date with Software Updates

Some operating systems and software can be configured to automatically check for new updates. If you have this functionality, make sure if is turned on so you computer stays as secure as possible.

For more information or to access current Microsoft Security Updates, please visit their Security Updates website.

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Activate a pop-up blocker

A pop-up is a form of online advertising that captures email addresses. Most web browsers let you block pop-ups in the Security options. Or, you can download a pop-up blocker from the web. There are several free versions out there, just run a search in Google for ‘pop-up blocker’.

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Scan your computer for spyware regularly

Spyware and adware are programs that monitor your internet activity and potentially relay information to a disreputable source. Free spyware removal programs are available on the internet.

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Change your password regularly and keep it confidential

We recommend that you change your passwords regularly, at least every 30 days or so. To change your passwords, log in and go to the 'My Accounts' section, then click on the 'Change Password' option at the top of the screen.

Please note: Never tell anyone your password. ICICI Bank officials will never ask you for your internet banking passwords.

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Look for the padlock symbol

This can be seen on the bottom bar of the browser and shows you that the site is running in secure mode before you enter sensitive information.

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Clear your browser's cache

Clear your browser's cache and history after each session so that your account information is removed, especially if you have used a shared computer to access Internet Banking on www.hisave.co.uk.

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Logging on and off recommendations

Access to ICICI Online Banking
Always type the address of our website in the address bar of your browser or access it from your stored list of favorites – don’t access it through a link.

Log in frequently
Logging in frequently not only helps you keep track of your accounts online but also enables you to notice and stop any fraudulent activity quickly.

Check for your last log in time
Log in and look at the left hand side of the ‘My Accounts’ page to view your date and time of last log in.

Always log off
Log off after you complete your online banking session using the ‘log off’ link. Do not rely on just closing your browser.

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Review your account statements carefully

Make a habit of reviewing your account statements regularly.

• Monitor your transactions by regularly visiting online account. Review your fund transfer orders (direct debit) to make sure that no unauthorized transaction or unauthorized direct debit is appearing in your account.
• Review your order confirmations and bank statements as soon as you receive them to make sure that you are being charged only for transactions you have made.
• Review all account statements as soon as you receive them to determine whether any charges have been billed to you which you are not aware of.

Immediately inform us about any irregularities. You can call us on 080 81 31 41 51 (freephone from UK landline) or email: ukdirect@icicibank.com

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Be vigilant

Never fill in any form that you have accessed via a link with sensitive data such as user ID, password, PINs, and other account related information.

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Communicate securely

When corresponding with the bank, try to use the secure ‘Write to Account Manager’ feature on our website.

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Never respond to emails requesting sensitive information

We will never email you asking you to enter or confirm your security details.

If you receive an e-mail claiming to be from ICICI Bank asking for account information, do not respond to it. Instead please let us know immediately by forwarding the e-mail to ukdirect@icicibank.com or by calling us 24/7 on 080 81 31 41 51 (freephone from UK landline).

In case you have already given such sensitive information, please report this immediately to ukcustomerrelations@icicibank.com or by calling us 24/7 on 080 81 31 41 51 (freephone from UK landline). You may need to change your password, PIN or login details.

For further information related to Online Security, how we protect your information and how you can remain vigilant please go through our security policy at: https://www.hisave.co.uk/security.html

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Things to avoid

• Do not leave personal information lying around in an unprotected place. Always ensure that your cheque books are kept in a secure place.
• Avoid downloading programs from unknown sources: some sources may have hidden forms of spyware or viruses that could compromise the security of your computer.
• Do not open attachments sent through mails, if you do not know the sender.
• Never open email attachments that have file extensions like .exe, .pif, or .vbs. Such files are usually dangerous.
• Do not keep computers online when not in use: either shut the PC off or physically disconnect it from the internet connections.
• Do not use shared computers: we recommend that you avoid accessing www.hisave.co.uk or www.icicibank.co.uk from a public / shared computer eg, at a cyber cafe etc

Useful Links:
For more information about how to keep yourself secure online why not visit www.getsafeonline.org or www.banksafeonline.org.uk

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